Forgot master password

This document will show you What to do when you Forgot Master Password on SubWallet.

If you forgot your account password, don't worry! You can still continue the process by re-importing your account into the extension. Simply ensure you have your seed phrase/JS backup file/private key/QR backup key, and you can easily regain access to your account.

Step 1: At the welcome page, click "Don't remember your password?".

Step 2: Here, there will be 2 options provided:

  • Reset account

  • Erase all

Choose the option you want to apply:

With the option to Reset account:

This action will reset some information associated with the account, including:

  • Balance

  • NFTs

  • Staking

  • Crowdloans

  • Transactions (History)

  • Auth URLs (Manage website access)

With the option to Erase all:

This action will reset all the information in the wallet. Besides the information mentioned in the ''Reset account'' option, it also resets the following information:

  • List custom network

  • List custom token

  • Chain state

  • Asset tate

  • Setting: Pin code, Theme, Language...

  • Manage address book

Step 3: In this step, you will re-import your forgotten account again using your seed phrase/JS backup file/private key/QR backup key. For instructions on how to import account, click here.

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