If the extension keeps on loading and does not show balances on all networks like this, try the following steps.
Step 1: Go to brave://flags/ and type "websockets" on the Search bar. In the drop-down menu, select Disabled.
Step 2: Brave will ask you to relaunch the browser so that the change can take effect. Click Relaunch and open SubWallet extension again. Your balances should all show up now.
This might result from a broken link to the nodes. Follow these steps:
Step 1: Reload the network using the Reload icon next to the network's account. If the network continues to load, move on to step 2.
Step 2: Click on the Edit icon to edit the network endpoints. Under Provider URL, click on the drop-down menu and choose a different link. Hit Save, then hit Done.
For now, SubWallet extension doesn't have the lock feature, so you can not lock/log off your wallet.
To keep the security of your assets, the wallet requires password everytime you submit a transaction, so no one will be able to transfer your assets without a password.
Our developers are working on the master password and locking mechanism.
Your account address should be visible under your account name. If you cannot see the address, it is likely that you are in the All Accounts mode. Since an address must go with a specific account, you would need to choose the exact account you want to get the address for.
To choose an account, click on the round item on the upper right corner of the wallet, scroll and choose the specific account you want, and the address would be visible.
Make sure to activate the network you have assets on.
Please make sure that you have activated the network on which you have the assets.
In some cases, if you import account by seedphrase, problems can arise if the seedphrase of your original wallet is not compatible with SubWallet. Trust Wallet and Safepal are among the wallets not compatible with us. In this case, we would suggest you create a new wallet account with SubWallet and transfer your assets from your original wallet to this new account.
You can transfer USDC/USDT to SubWallet using the Moonbeam network.
The unstake feature can be unavailabe if you haven’t yet withdrawn the amount you have unstaked earlier. Please claim/withdraw the assets you had unstaked before and you can continue unstaking.
Before withdrawing your unstaked assets, please make sure that you are NOT in All Accounts mode, since this is a read-only mode. Then please follow the instruction for unstaking & withdrawing here.
If some features on your homescreen such as Send funds, Receive, etc… are disabled, it is likely that you are in the All Accounts mode.
Please click the round item on the upper right corner of your wallet, scroll to see your accounts and choose the account you want to use. Once a specific account has been chosen, the buttons would be enabled.
For some networks, there has not been any data indexers to track real-time information about your staking rewards. However, you can observe your balance to know whether or not your staking is paying off. A slight increase in your total balance would be a sign of staking rewards.
If you stake on a parachain, your staking reward would NOT be restaked automatically.
If you stake on a relaychain or solochain, then your staking reward would be restaked automatically.
If you stake your assets via a nomination pool, your staking reward would NOT be restaked automatically.
Due to some problems with Astar portal, you might have to refresh the webpage, or if you have connected Astar with SubWallet before, forget site in SubWallet before you can access Astar.
Please make sure that you have manually imported your NFTs into SubWallet.
In case you have imported your NFTs into SubWallet, it might take some loading time for the wallet to display them. Please wait for a while and check again later.
At the moment, if you participate in crowdloans via third parties such as Bifrost Finance and Parallel Finance, your crowdloans would not be visible in SubWallet.
Before signing a transaction, please make sure that the remaining balance in your account after that transaction is above the existential deposit amount. More information on existential balance can be found here.
It might be the case that the endpoint (provider) are disconnected. Please follow these steps to change provider for such network:
Due to differences in the cryptography algorithm between SubWallet and Astar, our wallet might not display the correct information about your Astar EVM deposit. However, it does not mean that your assets are gone; you can still see them in the Astar portal. Something to remember is that funds aren't locked in wallets. They are on chains.
Please connect your Substrate wallet account (SubWallet native account) to the Astar portal following the instruction here, and scroll down to see your EVM deposit.
If you still want to see your Astar EVM deposit in SubWallet, we would suggest you import the corresponding EVM account of your SubWallet native account into SubWallet, using the read-only account feature.
To get the corresponding EVM address for your SubWallet native account, please follow these steps:
Step 2: In the Astar Explorer site in SubScan, please choose Account Format Transform in Tools:
Then, input the SubWallet native account address into the textbox, choose H160 as your Output type, and click the Transform button.
The result you see on the right side of the screen is your corresponding EVM address for your SubWallet native account.
Step 3: Please import this address back to SubWallet using the read-only account feature.
This issue can happen if you have multiple extension wallets with your browser. Extension wallets can cause conflict among each other.