Forgot password

This document will show you what to do when you forgot password on SubWallet.

If you forgot your account password, don't worry! You can still continue the process by re-importing your account to the extension. Simply ensure you have your seed phrase/JS backup file/private key/QR backup code, and you can easily regain access to your account.

Step 1: At the welcome page, click "Don't remember your password?".

Step 2: Here, there will be 2 options provided:

  • Reset account

  • Erase all

Choose the option you want to apply:

With the option to Reset account:

This action will reset some information associated with the account, including:

  • Balance

  • NFTs

  • Staking

  • Crowdloans

  • Transactions (History)

  • Auth URLs (Manage website access)

With the option to Erase all:

This action will reset all the information in the wallet. Besides the information mentioned in the ''Reset account'' option, it also resets the following information:

  • List custom network

  • List custom token

  • Network state

  • Asset state

  • Setting: Pin code, Theme, Language...

  • Manage address book

Step 3: In this step, choose "Import an account" to re-import your forgotten account using your seed phrase/JSON backup file/private key/QR backup code. For instructions on how to import an account, click here.

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